Returns Policy
Last updated: November 25, 2025
At TeeAndGlow, we want you to shop with confidence. If something isn’t right with your order, our return policy is designed to make the process simple and stress-free.
Return Window
You may request a return for eligible items within 30 days of receiving your order. This gives you plenty of time to decide if the item is the right fit.
How to Request a Return
To start a return, please contact our support team via our Contact Us page or email. When submitting your request, include:
- Your full name
- Your order number
- A brief description of the issue
- Photos (if the item is damaged or incorrect)
- Whether you prefer a replacement or refund
⚠️ We cannot accept responsibility for errors made during ordering (e.g., typos, incorrect selections, or custom image issues). Please double-check your order details before checkout.
Eligible Returns
We gladly accept returns on non-sale items that meet all of the following conditions:
- Item is unworn, unwashed, and unused
- Original tags are attached
- Return is requested within 30 days of delivery
- A sales receipt or order confirmation is provided
Return Shipping
- Free Return Shipping: If the product is defective or incorrect when delivered, we will cover all return costs — return cost $0.00.
- Customer-Paid Shipping: For preference-based returns (e.g., sizing, style choice), the customer is responsible for return shipping fees.
Return Instructions
Once your return is authorized, please follow these steps:
- Prepare the package: Include a copy of your order confirmation.
- Ship the item back: Use a reliable courier or local post office. Please provide us with the tracking number.
- Processing: Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method (Paypal) within 10 business days.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Sale or clearance merchandise
- Customized or personalized products
- Gift cards
If you’re unsure whether your item qualifies, please contact us before returning it.
Need Assistance?
Our support team is here to help with any questions about your return:
Email: [email protected]
Phone: +1 (423) 718-1534
Address: 42671 Baystone Ave, Prairieville, LA 70769, United States
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST