Cancellation & Modification Policy
Last updated: November 25, 2025
Changed Your Mind? We’ve Got You Covered.
At TeeAndGlow, we believe in providing both transparency and flexibility for our customers. If you need to update or cancel your order, you have a 12-hour window from the time of purchase to make changes — free of charge.
How to Request a Change or Cancellation
To request a modification or cancellation within 12 hours:
- Email: [email protected]
- Contact Form: Submit a request directly through our Contact Us page
⏳ Requests received after 12 hours may not be possible to process, as your order could already be in production or fulfillment.
Why This Policy Is Important
Our fulfillment process is designed for speed and efficiency to ensure timely delivery. Once your payment is confirmed:
- Immediate Processing: Order details are sent directly to our fulfillment partners.
- Fast Action: Label creation, packaging, and production begin almost instantly.
- High Volume Logistics: Our partners handle thousands of orders daily, making it difficult to locate or modify individual packages once in the queue.
Double-Check Your Shipping Information
Before completing checkout, please ensure that your shipping address is accurate and complete.
- Once an order enters production, we are unable to update shipping details.
- If a package is returned due to an invalid or incomplete address, additional shipping fees may apply to reship your order.
Need Help?
Our support team is always happy to assist with any questions or concerns.
Email: [email protected]
Phone: +1 (423) 718-1534
Address: 42671 Baystone Ave, Prairieville, LA 70769, United States
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST
Tip: To avoid issues, always review your order and shipping details before finalizing your purchase.